Requests Collection and Recycle your Clothes
To receive a FREE UK collection you MUST firstly request our FREE Genie Recycling Pack via our website. We can only collect, track, insure and process clothing delivered in our specific sacks. We DO NOT accept black bin liners, boxes or carrier bags!
TO REQUEST A COLLECTION:
WARNING: Please ensure that clothing is only handed over to an APC Overnight National Courier driver. If in doubt, ask for Identification or call the customer support team!
Just fill in the details below to request your FREE UK collection with our appointed National Couriers. Upon submission you will receive an automated email of the date you have chosen for collection.
Please check for the automated email in BOTH your inbox and spam folder and check that all the details are correct. A confirmation of collection email will then be provided 1-3 DAYS PRIOR to the chosen collection date, along with your Courier Tracking number.
If you DO NOT receive any form of confirmation email please confirm your collection by contacting our Customer Support Team. between 3:30pm and 4pm one business day prior to your collection date.
Your order reference number can be found on either your welcome letter or on any confirmation email. If you cannot find your order reference number, please contact the Customer Support Team.
Collections are available Monday-Friday (excluding public holidays) and take place at any point between the hours of 8.00am - 6.00pm daily, using a next day delivery service.
IMPORTANT: In order to provide a secure, trackable and insured collection, each Genie Recycling Pack (each pack contains two sacks) MUST be requested for collection using its own unique order reference number. Please DO NOT hand over multiple packs to couriers WITHOUT informing the Customer Support Team prior to the collection taking place. Click here for more information.
Please fill in all details accurately otherwise your collection request may not be processed.
HELPFUL COLLECTION INFORMATION:
- LEAVING YOUR SACKS OUTSIDE FOR COLLECTION?
- NATIONAL COURIER COLLECTION GUARANTEE.
- COLLECTIONS FROM SECURE PREMISES (UNIVERSITIES, FLATS ETC).
- ASKING THE COURIER TO CALL PRIOR TO THE COLLECTION.
- EACH PACK NEEDS TO BE REQUESTED FOR COLLECTION PRIOR TO COLLECTION.