Upon delivery of your Genie Collection Sack back to our processing center (1-2 business days) and once we retrieved your welcome letter/reference no. from within your sack, you will receive email confirmation for your piece of mind, that your sack is about to be processed and an estimation of when a valuation email will be sent. We aim to process all Genie Collection Sacks as soon as possible, normally within TWO business days after being delivered.

The processing of your clothing is carried out by our trained staff who check both the condition and weight of the clothing in order to provide a valuation based on 50p per kilogram.

After processing, a valuation email will then be sent informing you of the total weight of clothing, the weight of any garments not accepted and the payment amount. Your choice of payment will then be processed within 14 days.

We employ a photographic record system for clothing that is rejected due to its condition. For more information regarding the photographic record system, please visit this page.

A choice of three great ways to get paid “we pay for what we weigh”

Simply choose your preferred method of payment when you request your FREE collection pack from a choice of…

Bank transfer – fast and secure

We are always looking for new and better ways to help our customers and provide a better level of service, so we now offer BANK TRANSFERS as a method of payment (also known as BACS transfer).

Bank transfers are the FASTESTEASIEST and most SECURE way to receive your cash directly into your bank account. Bank transfers are our FASTEST method of payment, making the processing of cheques look slow and unlike PayPal payments there will be no charges to use the service.

The security measures for bank transfers are the same as those of Internet banking websites where your details are encryted so you have peace of mind that your payment will enter your personal account straight away, ready to be spent!

IMPORTANT: To use Bank Transfer as a method of payment please ensure that you submit the correct bank details otherwise you will NOT receive payment.

Cheque- old faithful*

Cheques posted out within 14 days of receiving your valuation email.

All cheques posted via Royal Mail 2nd class post.

Your cheque can be banked into ANY UK bank that you hold an account with.

IMPORTANT: Your Cheque will be made payable to the name you have registered with when requesting your FREE Genie Recycling Pack, so please make sure this information is correct!

PayPal- secure and online

Fast payment transfer to your PayPal account.

PayPal is a safe and secure way to pay online.

All you need is your email address for quick and easy payment.

IMPORTANT: To use PayPal as a method of payment you MUST use the email address that your PayPal account is registered with when requesting your clothes collection pack, otherwise you will NOT receive payment. Please be aware of the T&C’s provided by PayPal.

More questions?

If you have any more questions regarding our FREE clothes for cash service please take a look at our Q & A’s page or contact a member of our Customer Support Team either by email or on 08432 897 442, available Monday to Friday 10am – 4pm (excluding public holidays), to have someone answer your query directly.