PLEASE NOTE: YOU MUST INFORM A MEMBER OF THE CUSTOMER SUPPORT TEAM VIA EMAIL OR TELEPHONE (08432 897 442 10AM-4PM MONDAY – FRIDAY) IF YOU HAVE NOT SELECTED THE SACK OUTSIDE OPTION WHEN BOOKING YOUR COLLECTION!

You can leave the sacks outside your home for collection but you are required by law to have a note on the door for the courier that includes:

  1. Your full name
  2. What the courier is collecting (white clothes collection sacks)
  3. Where the sacks are, example, “Dear courier the sacks for collection is behind the bin.” Even if it’s obvious you MUST state where the sacks are!

The note acts as authorization for the courier to accept collection of the clothes sack without you the customer being present.

Please note: We will not accept responsibility for the loss or damage (stolen or dampness) of your clothing until it has been taken by the courier!