Your order reference number can be found on your Genie Recycling Pack welcome letter or on any of our our confirmation emails (example FGR657JU). Your courier tracking number is sent to you via email in the collection confirmation email that we send after booking your collection.

IMPORTANT: If you can not find your order reference number or have misplaced your welcome letter, please email the Customer Support Team stating your full name (forename & surname) and your postcode. We will then email the relevant information to you.