Need to change the date of your collection or want to arrange a collection from an alternative address?

Please contact our Customer Support Team via the support page or call 08432 897 442 (10am – 4pm, Monday to Friday) to have someone personally deal with your enquiry.

Please allow 48 hours between your support request and the date of collection.

We will require the following details:

  1. Your order reference no.
  2. The new collection address including postcode.
  3. The date of your collection (Monday-Friday).

Once we have the following information your collection will be booked and confirmation provided via email.

Please note: Your confirmation email will state your original address for payment and NOT the new collection address provided unless you have moved house, where the old address will be replaced.